Solupa: Innovating Your Everyday

Discover a world of quality and convenience with Solupa. We bring you a curated selection of products for your Kitchen, Kids' needs, engaging Toys, efficient Lawn Mowers, and beautiful Garden essentials. Experience seamless shopping and exceptional value.

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Assortment of Solupa products

Seamless Shopping: Your Guide to Delivery & Payment

At Solupa, we are committed to providing you with a smooth and transparent shopping experience, from browsing our curated selection to the moment your order arrives at your doorstep. This comprehensive guide outlines everything you need to know about our shipping processes, delivery timelines, and accepted payment methods, ensuring clarity and confidence with every purchase.

Shipping Information: Bringing Your Order to You

We understand the excitement of receiving your new items promptly. Our dedicated logistics team works diligently to process and dispatch your orders with efficiency and care. Please review the details below regarding our shipping options and policies.

Order Processing Time

Once your order is successfully placed and payment is confirmed, our team typically requires 1-2 business days (Monday through Friday, excluding public holidays) to process, pick, pack, and prepare your items for shipment. Orders placed after 12:00 PM (noon) Pacific Time may begin processing on the next business day. You will receive a confirmation email once your order has been dispatched, containing your tracking information.

Shipping Methods & Estimated Delivery Timelines

We offer a range of shipping options to best suit your needs. Please note that the estimated delivery times below are transit times *after* your order has been processed and picked up by the carrier. Delivery dates are estimates and not guaranteed, as unforeseen circumstances (such as severe weather, carrier delays, or high-volume periods) can occasionally cause delays beyond our control.

  • Standard Ground Shipping:

    Our most economical option. Orders typically arrive within 3-7 business days after shipment. This method is suitable for most non-urgent deliveries across the continental states and is often the default choice for free shipping promotions.

  • Expedited Shipping:

    For those who need their items a bit sooner. Expedited shipments are generally delivered within 2-3 business days after dispatch. This option is available for most addresses within the continental states and is a great balance between speed and cost.

  • Express / Overnight Shipping:

    Our fastest delivery service. Orders placed with Express shipping are usually delivered within 1-2 business days after leaving our facility. Please note that availability may vary based on destination and order cutoff times. This premium service is ideal for urgent deliveries.

Shipping Costs

Shipping costs are calculated at checkout based on several factors, including the weight and dimensions of your package, your selected shipping method, and the delivery destination. We strive to offer competitive shipping rates and transparency, ensuring you know the full cost upfront.

  • Calculated Rates: The exact shipping cost for your order will be displayed clearly during the checkout process before you finalize your purchase. You can view these costs after entering your shipping address.
  • Free Shipping Thresholds: We frequently offer promotions for free standard shipping on orders exceeding a certain value. Any current free shipping offers will be prominently displayed on our website, banners, or product pages. Keep an eye out for these opportunities to save!
  • Sales Tax: Applicable sales tax will be calculated and added to your order total at checkout, based on the shipping address and local regulations. This is a mandatory charge for online purchases in many areas.

Delivery Regions

We are pleased to offer shipping services across a wide range of locations. Our primary shipping coverage includes:

  • All continental states, ensuring broad accessibility for our customers.
  • Alaska and Hawaii (please note that shipping to these non-contiguous states may incur higher costs and longer transit times, especially for standard shipping due to the increased distance and logistics involved).
  • Most US territories, including Puerto Rico, Guam, and the U.S. Virgin Islands (delivery times and costs may vary significantly for these locations due to their unique logistical challenges).
  • We also ship to APO/FPO/DPO addresses for our military personnel, as a token of our appreciation for their service. These shipments are subject to military postal service restrictions and can have extended delivery times, but we endeavor to get your order to you.

Currently, we do not offer international shipping outside of the regions listed above. Additionally, for security and delivery efficiency, we do not ship to P.O. Boxes for expedited or express services; a physical street address is required for these faster options.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a unique tracking number and a direct link to the carrier's website. This allows you to monitor the progress of your delivery in real-time, from our facility to your doorstep. Please allow up to 24 hours for the tracking information to become active after you receive the email, as carriers need time to scan and update their systems.

Payment Information: Secure & Convenient Options

At Solupa, we prioritize the security and convenience of your transactions. We offer a variety of trusted payment methods to ensure a seamless checkout experience, allowing you to choose the option that best suits your needs.

Accepted Payment Methods

We accept the following secure payment options, designed for your ease of use:

  • Major Credit and Debit Cards: We proudly accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card details are processed through a secure gateway.
  • PayPal: A widely trusted and secure online payment system. You can conveniently pay using your PayPal balance, or link your bank account or credit card to your PayPal account for a quick checkout.
  • Digital Wallets: For added convenience and speed, we support popular digital wallet services such as Apple Pay and Google Pay. These options allow for quick and secure checkout directly from your mobile device, reducing manual entry.
  • Other Online Payment Solutions: Depending on availability and current integrations, we may offer additional payment options at checkout, such as installment payment services (e.g., Shop Pay Installments, Affirm, or Klarna). If available for your order, these options will be clearly presented during the final step of checkout.

Please note that for online purchases, we do not accept cash on delivery (COD), personal checks, money orders, or direct bank transfers. All payments must be processed through our secure online checkout system.

Payment Security

Your online security is paramount to us. All transactions conducted on Solupa are encrypted using industry-standard SSL (Secure Socket Layer) technology. This advanced encryption ensures that your personal and financial information, including credit card numbers, remains confidential and protected from unauthorized access during transmission. We are also fully compliant with PCI DSS (Payment Card Industry Data Security Standard) requirements, further safeguarding your payment data and ensuring a secure environment for all transactions.

Payment Processing & Currency

Your payment will be processed and charged at the time your order is placed. This ensures that your items are reserved and prepared for shipment without delay. All prices displayed on our website and all transactions are conducted exclusively in United States Dollars (USD).

Important Notes & Disclaimers for Delivery

To ensure a smooth delivery process and avoid any potential issues, please take note of the following important considerations and policies:

  • Accurate Shipping Information: It is critically important to provide a complete and accurate shipping address, including any apartment, suite, or unit numbers, to prevent delays or misdeliveries. We are not responsible for packages lost, delayed, or returned due to incorrect or incomplete address information provided by the customer. Any additional costs incurred for re-shipping an order due to an incorrect address will be the customer's responsibility.
  • Unforeseen Delays: While we strive for timely delivery, unforeseen circumstances can occasionally impact delivery timelines. These may include, but are not limited to, extreme weather conditions, natural disasters, carrier operational delays (such as unexpected surges in package volume), customs inspections (for shipments to territories), or high-volume periods (e.g., major holidays like Black Friday or Christmas). We appreciate your understanding and patience in such situations.
  • Signature Requirements: For certain high-value orders, or at the discretion of the shipping carrier, a signature may be required upon delivery to ensure the secure receipt of your package. If you are not available to sign, the carrier may leave a notice with instructions for re-delivery or pickup from a local facility.
  • Lost or Damaged Packages: In the rare event that your package is lost in transit or arrives damaged, please contact our customer support team immediately, ideally within 48 hours of expected delivery or receipt. We will work diligently with the shipping carrier to investigate the issue and find a suitable resolution. For damaged items, please retain all original packaging materials and the damaged goods, as these may be required for carrier inspection and claim processing.
  • Refused Deliveries: If a package is refused upon delivery for any reason (other than damage during transit) or returned to us due to an invalid or undeliverable address, the customer may be responsible for the original shipping charges, any return shipping charges levied by the carrier, and a potential restocking fee.
  • Order Changes & Cancellations: We process orders very quickly to ensure prompt delivery. If you need to make changes to your shipping address, selected items, or cancel an order, please contact us as soon as possible after placing your order. While we will do our best to accommodate your request, we cannot guarantee changes can be made once an order has entered the shipping or fulfillment process.
  • Delivery Attempts: Most carriers will make multiple attempts to deliver a package to the provided address. If all delivery attempts are unsuccessful, the package may be held at a local carrier facility for a limited time for customer pickup or, eventually, returned to us.

Need Further Assistance?

Our dedicated customer support team is here to help! If you have any questions regarding your order, our shipping processes, payment methods, or any other inquiries, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and providing the best possible service.

This Delivery & Payment policy was last updated on 07-01-2025.